Quality Manager for On-Demand Transportation Service - Porto, PortugalWe are looking for aQuality Managerto join our team. As aQuality Managerin this project, your daily responsibilities will include: Team management:Manage day-to-day performance of the team. Alignment Mastery:Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported. Business Insights:Drive LOB Quality scores by providing insights and action plan recommendations; review and release reports outlining LOB quality opportunities; lead projects/initiatives that can help drive extraordinary customer experience. Process implementation and change management:Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance. Stakeholder management:Develop and maintain relationships with BPO partner and Uber stakeholders. To succeed in the role, you will need to have: Native or proficientEnglish(minimum C1 English language capabilities) Knowledge of French is a strong plus Above Average knowledge in using Google Suite tools Outstanding written and verbal communication skills Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal Proactive & able to create SMART action plans to resolve issues Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Porto, Portugal Availability to workMonday to Friday from 9h to 18h Availability to work100% from our site in Porto Education and experienceMinimum - 2 years Quality Assurance and People Management experience Experience in analyzing data & reporting performance Should be at least one certified/finalized professional education Good performance and behaviors in your current role Competitive wages Paid professional training Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today !#J-18808-Ljbffr