Mercier Consultancy is excited to invite applications for the position of Dutch Speaking Customer Support Agent for our Music Streaming Platform Department based in Lisbon. In this dynamic role, you will be the voice of our music streaming service, assisting Dutch-speaking customers with their inquiries and providing them with exceptional support. Your role will involve helping users navigate our platform, troubleshoot issues, and promote new music and features. If you have a passion for music and a strong commitment to customer service, this position could be a perfect fit for you
Responsibilities
- Handle customer inquiries through phone, email, and chat in Dutch regarding our music streaming services.
- Assist users with account management, playback issues, and subscription questions.
- Provide detailed information about new releases, playlists, and platform features.
- Document customer interactions accurately to enhance service quality and efficiency.
- Collaborate with internal teams to resolve technical problems and improve user experience.
- Stay updated on industry trends and music developments to provide informed support.
- Encourage user engagement by promoting app features and helping users explore new music.
Requirements
- Fluency in Dutch and English, both written and spoken, is essential.
- Experience in customer support, particularly within the music or entertainment sector, is preferred.
- Excellent communication skills with a focus on delivering an outstanding customer experience.
- Strong problem-solving skills and ability to handle multiple inquiries efficiently.
- Familiarity with streaming services and technology is advantageous.
- Passion for music and a genuine interest in helping others.
- Willingness to work flexible hours, including evenings and weekends, as required.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...