Job Overview
We are seeking a highly skilled Customer Support Representative to join our team as a Service Delivery Specialist. This role involves ensuring the highest level of service delivery to our clients by managing supplier invoices, addressing queries or doubts, and providing excellent customer support through various communication channels.
As a key member of our operations, you will be responsible for evaluating situations that require escalation and taking necessary actions to resolve them. You will also work closely with suppliers to ensure they receive timely and accurate information regarding their invoices and payments.
Required Skills and Qualifications
* Finnish Language Proficiency: A high level of Finnish (written and oral) and fluency in English (B2) is required.
* Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills are essential for this role.
* Technical Skills: Proficiency in Excel and good communication skills are required.
* Autonomy and Flexibility: The ability to work independently and ensure end-to-end delivery of cases is crucial.
Benefits
* Full-time Contract: We offer full-time contracts with indefinite duration.
* Competitive Salary and Performance Bonus: You will receive a competitive salary and performance bonus.
* Central Location: Our office is located in the heart of Lisbon, Portugal.
* Bring-a-Friend Referral Program: You can earn referral bonuses by inviting friends to join our team.
* Training and Development Programs: We provide comprehensive training on our company and projects.
* Career Growth Opportunities: We offer career development programs, specialized courses, and language classes.