We are seeking a skilled Luxury Concierge Agent to join our world-class team. As the trusted point of contact for high-profile clients, you will craft bespoke experiences that exceed expectations.
Key Responsibilities
* Act as the main contact for VIP clients, handling requests in Dutch/Flemish and English across phone, email, and chat.
* Coordinate exclusive reservations, luxury travel, and curated experiences based on individual client preferences.
* Offer expert recommendations on dining, events, shopping, and cultural activities in Lisbon and beyond.
* Manage urgent and sensitive client requests with discretion, efficiency, and attention to detail.
* Deliver seamless, personalized service from initial contact through to completion.
Your Skills & Experience
* Native-level Dutch or Flemish, with at least B2 English proficiency.
* Experience in customer service, hospitality, travel, or luxury services is required.
* Exceptional communication and problem-solving skills, with a proactive and diplomatic approach.
* You will enjoy working with international, high-net-worth clients and delivering memorable experiences.
* Detail-oriented, adaptable, and comfortable handling complex and confidential requests.