Business Operations Manager (Freelance / Remote - EU)
About the roleAre you a tech-savvy Operations Specialist who loves turning chaos into scalable systems?
We are a growing Cloud Consultancy (AWS Partner) looking for a \"right hand\" to own our back-office, resource planning, and partnership workflows.
We've outgrown our current spreadsheets and need you to implement a smarter, AI-driven way of working so our consultants can focus on delivering high-quality cloud solutions.
What you'll be doing
Resource & Capacity Planning: Move us from manual spreadsheets to an intelligent planning tool (e.g., Productive.io or Motion).
You'll monitor capacity, prevent overbooking, and flag bottlenecks.
Process Engineering: Document and automate our core processes, like our \"New Account Onboarding\" checklist.
You don't just follow the list; you build the automation behind it.
AWS Partnership Management: Own our AWS Partner Portal.
This includes managing the pipeline, requesting AWS credits, and keeping our status in good standing.
Financial Admin: Prepare monthly billing and ensure our CRM data is 100% accurate.
AI Implementation: Use AI tools and agents (N8n, etc.) to automate as much of the administrative work as possible.
Who you are
Based in the EU and able to work on a B2B freelance basis.
Proven experience in a tech or consultancy environment.
You understand project lifecycles.
Expert level in Asana (or similar) and experienced with resource management and CRM tools.
Strategic thinker: You don't just move tasks; you think about how to make the business more scalable.
Fluent in English.
What we offer
A freelance contract for 16 hours per week.
Complete flexibility on how you distribute your hours.
100% remote work from anywhere in the EU.
A chance to help shape the operational future of a high-tech AWS partner.
How to apply
Apply directly via LinkedIn.
Please include a brief note on how you would move a team from \"spreadsheet planning\" to an automated resource management system.