You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.What you'll be doingYou'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:- Handling customer queries via phone, email, and chat - Managing returns, refunds, and payment transactions - Investigating delivery issues and coordinating with carriers and couriers - Reviewing orders and handling business-related requests - Working with financial institutions and internal teams when needed - Applying PCI and GDPR standards when handling sensitive customer data - Using an internal Knowledge Base to identify complex cases and escalate them to the right team - Shifts run on rotation, Monday to Sunday, between 07:00 and 00:00, 40 hours per week.What you bring- Native or near-native Dutch (Mandatory) - English at B2 level (training and internal communication are in English) - An eye for detail and enough confidence to make decisions without someone looking over your shoulder - Comfortable working towards personal and team KPIs - Back-office or SAP experience is a big plus, but we're not going to turn you away for not having itWhat you need to have in place- Living in mainland Portugal - Valid NIF number and CRUE registration - A stable internet connection at homeThe offer- Gross salary between €1,500 and €1,600/month, depending on working days and your performance bonus - Full equipment provided - Health insurance from day one - A 1-year Portuguese employment contract - Access to language classes, sports activities and social event - A modern, international work culture with growth opportunitiesInterested? Apply directly or send a message. We'll get back to you as soon as possible.