Group Reservations Agents (m/f) - LisboaDescrição:Are you looking for a new professional challenge and interested in working in a multicultural contact center environment?Vertente Humana, a human resources company, is recruiting Group Reservations Agents (m/f) for a prestigious client company.Main functions:· Responds in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone;· Maintain a positive selling approach to maximize yield (lead by example when attending to guest requests) Creates and maintains accurate reservation records, promptly processes any cancellationsand modifications;· Resolving Conflicts, Making Decisions/Negotiating;· Understanding the implications of new information for both current and future problem-solving and decision-making.· Using Company Systems to enter data or process information.Working schedule: rotating shifts from 7 a.m. to 7 p.m from monday to friday.Location: Avenida da Liberdade (Lisbon) Requisitos:- Fluent in English and portuguese;- Must meet the conditions to work in Portugal (valid residence permit; NIF; NISS, etc).- Experience in Hotel Management, Tourism or similar (preferential factor);- Experience in customer service;- Excellent Communication skills;- Proactive and responsible;- Good computer skills. Condições:- Initial training;- Work Contract;- Attractive salary;- Multicultural Environment.If you are interested in this job offer please send us your resume. Candidates considered for the process will be contacted within a maximum of 10 working days.Vertente Humana will process your personal data only for the purpose of managing your application. For more information you can consult the privacy policy on our website.#J-18808-Ljbffr