Accountable to define the human and technical infrastructure to set up the Local VB CSOC in Lisbon; Accountable to deliver excellent customer experience for the portfolio of Managed Security Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for: Endpoint, network and cloud security products, managed awareness, Identity, Threat intelligence and Vulnerability management services; Incident detection and response, forensic analysis and post incident review and improvement; Accountable to manage the product and customer lifecycle of cybersecurity services, meeting or exceeding customer satisfaction targets.
Bachelor's Degree in Engineering departments (preferably Electronics or Computer Engineering); Preferably with security certifications such as GIAC GCIH, CompTIA Cybersecurity Analyst (CySA+); Deep understanding of operational concepts and procedures within cybersecurity services, with focus in managing and responding to security incidents.
Experience in managing security projects and teams; Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service; Experience in setting up new technology/infrastructure to serve a new service portfolio; Excellent leader of people with ability to build relationships, engage and inspire; Fluent in Portuguese to coordinate the Local VB CSOC team, interface with Portugal Market functions and customers; Fluent in English as working language to interact with Group functions on a daily basis.