Service Delivery Manager (SDM) – SAP
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DXC Technology helps global companies modernize their critical systems, optimize data architectures, and accelerate digital transformation.
With over 130,000 professionals in 70 countries, we are a leader in IT services and a strategic partner of SAP.
About the Role
We are expanding our team with a senior Delivery Manager to lead and coordinate the delivery of IT projects and services in the SAP domain.
Your primary mission will be to ensure that all initiatives are executed efficiently, meeting deadlines and quality standards, delivering client satisfaction, and complying with DXC Technology's internal processes.
Responsibilities
- Manage the end-to-end delivery of IT projects, from conception to completion.
- Coordinate multidisciplinary teams across different geographies, ensuring efficiency and effectiveness.
- Develop, monitor, and maintain project schedules, ensuring adherence to deadlines.
- Monitor and ensure compliance with SLAs agreed with clients.
- Control and optimize project budgets, identifying financial risks and proposing mitigation measures.
- Ensure compliance with DXC Technology's internal processes.
- Coordinate the delivery team's involvement in collaboration with the pre-sales team.
- Facilitate communication among stakeholders: clients, internal teams, and suppliers.
- Implement and continuously improve delivery processes, increasing efficiency and quality.
- Resolve problems and conflicts throughout the project lifecycle.
- Manage operating services, ensuring stability and continuous evolution.
- Lead and develop teams, promoting a collaborative and high-performance environment.
Qualifications
- Proven experience as a Delivery Manager or in a similar role.
- Strong knowledge of project management methodologies, including SAP Activate and Agile approaches.
- Excellent communication, negotiation, and leadership skills.
- Ability to manage multiple concurrent initiatives.
- Ability to work under pressure and solve problems effectively.
- Higher education in Information Technology, Engineering, Business Administration, or related fields.
- Certifications in SAP Activate, ITIL, or other project management areas are a plus.
What We Offer
- Integration into a global technology leader where you will work with top talent and renowned clients.
- Challenging projects with significant impact, allowing you to leave your mark and grow professionally.
- A collaborative, multicultural environment that values diversity, knowledge sharing, and continuous development.
- An structured career path and ongoing training, so you can always evolve and achieve your goals.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
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