Job Description
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As a customer support specialist, you will be the key to delivering seamless and high-quality assistance to users of digital products around the world. You will work without phone calls, using written communication channels to troubleshoot issues, guide users, and create a consistently positive experience.
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Key Responsibilities:
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* Respond to customer questions and issues through email and chat, delivering quick, clear, and courteous assistance.
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* Follow step-by-step support protocols to resolve inquiries effectively, or escalate when necessary.
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* Maintain strong performance in line with quality expectations and service level agreements.
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* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features.
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* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience.
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Requirements:
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* Proficiency in French (C2 level).
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* Proficiency in English (B2 level).
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* EU citizenship or a Portuguese residency card.
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* At least one year of experience in customer support or a related role.
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* Strong analytical, leadership, and communication abilities.
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* Desire to learn and advance in the field.
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Why Join Us?
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* Competitive salary based on expertise and dedication.
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* Language bonus for language proficiency.
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* Meal allowance during work hours.
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* Comprehensive health and life insurance benefits.
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* Collaborative team environment.
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* Relocation assistance for smooth transition.
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* Onsite work environment with a supportive team.
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