Saradnik za korisnicku podršku – Modni brend | LisabonDa li voliš modu i rad s ljudima?
U kompaniji Konecta Portugal, vodecem medunarodnom BPO preduzecu, saradujemo sa jednim od najpoznatijih modnih brendova na svetu – i tražimo Predstavnika korisnicke službe koji tecno govori srpski jezik da se pridruži našem timu u Lisabonu!
Tvoja misija:
Kao Predstavnik korisnicke službe, biceš glavni kontakt za naše klijente – odgovaraceš na pitanja putem chata, telefona i e-maila, pružajuci izvanrednu uslugu i iskustvo koje odražava stil i eleganciju brenda koji zastupaš.
Tvoji zadaci:
Pružanje podrške korisnicima putem chata, telefona i e-maila.
Rešavanje upita brzo i sa empatijom.
Vodenje tacne evidencije komunikacije sa korisnicima.
Saradnja sa timom na unapredenju procesa korisnicke podrške.
Ucešce u treninzima i programima razvoja veština.
Potrebne kvalifikacije:
Maternji srpski jezik i najmanje B2 nivo engleskog.
Iskustvo u korisnickoj podršci ili slicnim poslovima.
Izvrsne komunikacione i organizacione veštine.
Dobro poznavanje CRM alata i Microsoft Office-a.
Nudimo:
Konkurentnu platu i dodatne beneficije.
Kontinuirane obuke i mogucnosti razvoja.
Dinamicno, multikulturalno i pozitivno radno okruženje.
Priliku za napredovanje unutar stabilne medunarodne kompanije.
Lokacija: Lisabon, Portugal
Zaposlenje: Puno radno vreme
Ako želiš da povežeš svoju strast prema modi i komunikaciji – pridruži se Konecta Portugal i postani deo sveta vrhunske korisnicke podrške!
#KonectaPortugal #Posao #KorisnickaPodrska #Lisabon #Zapošljavamo #Karijera #ModnaIndustrija
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Serbian Speaker – Fashion Brand Support | Lisbon
Are you passionate about fashion and customer excellence?
At Konecta Portugal, a leading BPO multinational, we collaborate with one of the most iconic fashion brands in the world — and we're looking for a Serbian-speaking Customer Service Representative to join our vibrant team in Lisbon!
Your Mission:
As a Customer Service Representative, you'll be the voice of the brand — helping customers through chat, phone, and email, while delivering a premium service experience that reflects the elegance of the brand you'll represent.
What You'll Do:
Provide exceptional customer support via chat, phone, and email.
Resolve inquiries efficiently and with empathy.
Maintain accurate records of customer interactions.
Collaborate with your team to continuously improve service standards.
Participate in ongoing training and skill enhancement programs.
What We're Looking For:
Native-level Serbian and at least B2 English.
Experience in customer service or similar roles.
Strong communication and problem-solving skills.
Proficiency with CRM tools and Microsoft Office.
What We Offer:
Competitive salary and attractive benefits.
Continuous learning & development opportunities.
A collaborative, multicultural, and positive work environment.
A real chance to grow your career within an expanding global company.
Location: Lisbon, Portugal
Contract: Full-time
If you're ready to bring your passion for fashion and communication to the next level — join Konecta Portugal and make your mark in the world of customer experience!
#KonectaPortugal #CustomerService #Hiring #SerbianJobs #LisbonJobs #FashionCareers #JoinOurTeam