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Italian customer service agent

Setúbal
Recruiters
Anunciada dia 10 julho
Descrição

Location:
Carcavelos, Portugal (Hybrid – 2 days on-site)Languages:
Italian
Start date:
21/06/2025
Gross salary for the Italian market:
€850 base + €300 language bonus + performance bonus + meal allowance
Are you fluent in Italian and living in Portugal?
Looking to grow your career in customer service with a company that creates unforgettable experiences?
Join a market leader in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.
What You'll Be Doing:

Assist customers via phone, email, chat, and social media
Help with orders, exchanges, and identify upselling opportunities
Ensure accurate case tracking and timely follow-up
Stay up-to-date with product knowledge and internal policies
Collaborate with your team to meet quality KPIs and boost customer satisfaction

What We're Looking For:

Fluent Italian– mandatory
Strong English skills – written and spoken
Previous experience in customer support (ideally in a contact center or B2B setting)
Ability to multitask, adapt, and thrive in a fast-paced environment

What's On Offer:

Base salary plus language bonus
Performance bonuses and incentives
Monday to Friday, 8am–5pm schedule
Comprehensive PAID training provided ( 4 weeks)
Work from anywhere in the world for up to 20 days/year
Private health & life insurance
Regular team events and engagement activities
Direct employment with the client – no outsourcing
Clear career progression path

Interested?
Send your CV to ****** or call us directly at
Take the next step in your career – and help others create magical moments.

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