Do you have a passion for the travel and tourism industry?
Do you like travelling when everything goes the way it should?
You can have an impact on making travellers' journeys a success!A luxury hotel chain is looking for support for their customer service team based in Lisbon.AufgabenYour responsibilities and impact as a Hotel Chain Customer Advisor will be:- Booking management (altering, cancelling or creating new reservations)- Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)QualifikationSkills, experiences and interests you need to succeed in this role:- A native level of German and a professional level of English (C1-C2)- Having previous experience in GDS tools (ideally)- Enthusiasm about the travelling and tourism industry- Knowledge of the value and impact that a good customer experience can create- Being an attentive listener, comfortable and skilful at communicating with people- Being energetic, innovative and working proactively at a fast pace- Excitement about intercultural communication and the expatriate lifestyle- Living in or willing to relocate to Lisbon for an international career and life experience- Having a valid work permit for Portugal (required).BenefitsWhat's in it for you?- Type of Contract: A fixed-term contract for 6 months- Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)- Training: Fully paid training, professional development and career evolution- Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)- Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)- Opportunity to be part of a challenging and fast-paced environment- Possibility to collaborate with some of the biggest brands in the industry- A multicultural and international environment- Career Growth Opportunities: Various career development chances in different paths.#J-18808-Ljbffr