Company Description Victoria Golf Resort & Spa Managed by Accor will manage the property under a white label while the facility completes a comprehensive improvement plan. Upon completion, the resort will be fully rebranded as a Fairmont property, complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, while celebrating the property's local culture and positioning the hotel at the heart of the community and destination.Job Description Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:Consistently provide professional, friendly, and engaging serviceEscort guests to their rooms, carry their luggage, messages, or other items throughout the hotelEnsure timely and efficient delivery or collection of luggage to/from guest roomsHelp guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head ConciergeInform guests about hotel facilities in a helpful and informative mannerProvide information on local events, activities, and attractionsKnow and apply the technical and emotional LQA (Leading Quality Assurance) standardsCommit to high service quality, discretion, and complete honestyMaintain a professional attitude, always smile, and remain calm in all situationsComply with ergonomic standards, health & safety regulations, and hygiene policiesAdhere to departmental and company policies, procedures, and service standardsEnsure seamless arrival and departure experiences for guests, including luggage assistance and valet parkingCoordinate and monitor shuttle schedules and routes to local areasEnsure proper logging of vehicle keys and accurate valet ticketing proceduresQualificationsPrevious experience in guest serviceFluent in Portuguese and EnglishKnowledge of a third language is an assetPrevious experience in a 4* or 5* hotel is a plusValid driver's license requiredHighly responsible and reliableAbility to work efficiently under pressure in a fast-paced environmentStrong team playerAttentive to guest needs while remaining calm and courteous at all timesInterest in local tourism and activitiesDiversity and Inclusion Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.Employee Benefits Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.#J-18808-Ljbffr