Are you ready to take your career to the next level?
This exciting role offers a chance to be part of a global technology and services leader that powers the brands of the future.
You will be supporting clients across various areas of social media, working in a dynamic team in Porto, Portugal.
Key Responsibilities
* Act as the primary point of contact for advertisers and agencies (SMB) for different types of inquiries.
* Develop innovative solutions to support and expand customers' self-serve advertising capabilities.
* Manage all types of inquiries generated via inbound activities such as chat, email, and social media messenger.
* Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
As a key member of the team, you will play an active role in providing excellent and nimble customer service experience, continuously seeking initiatives to enhance service and improve the overall customer advertising experience.
What We Offer
* Full-time contracts with indefinite duration (negotiable depending on experience and client needs).
* Competitive salary and performance-based bonus.
* Central location in Porto, Portugal.
* Bring-a-friend (referral) bonus opportunities.
* Full paid training on the company and project.
* Career development programs, specialized courses, and language classes.