Job Title: Entry Level IT Support Specialist
We are seeking an Entry Level IT Support Specialist to join our team in Faro, Portugal. This is a contract position with opportunities for growth and development.
* Provide technical assistance and support to clients via phone, email, or remote access
* Troubleshoot and resolve technical problems
* Escalate complex issues to senior support specialists or IT department when necessary
* Keep track of all customer interactions and maintain accurate documentation of service requests
* Collaborate with team members to improve processes and procedures for efficient support services
Requirements:
* High school diploma or equivalent education required
* Basics of computer hardware, software, networking systems, and troubleshooting techniques preferred
* Strong communication skills with the ability to explain technical concepts in simple terms
* Customer service-oriented with a positive attitude and ability to remain calm under pressure
* Ability to work independently as well as in a team environment
Benefits:
* No prior experience is required as we provide on-the-job training
* Opportunities for career advancement and professional growth
* A chance to work in a dynamic and fast-paced environment
Other Opportunities:
* Relocation assistance available
* Team-based environment with a focus on collaboration and open communication
* Ongoing training and development opportunities