Launch Your Career in E-Commerce Support – Empower Customers Around the Globe
Become part of a fast-paced, collaborative team where your digital skills and problem-solving abilities truly matter. If you're an excellent communicator who enjoys assisting others and working with modern online tools, this role is a great match. You'll support users exclusively through chat and email — no phone calls involved.
Role Overview:
As an E-Commerce Customer Support Specialist, you'll contribute to delivering smooth, efficient, and positive online shopping experiences. Through clear written communication, you'll assist customers, resolve concerns, and help maintain a dependable, user-friendly platform. This role is perfect for individuals who enjoy structured processes, prioritize customer satisfaction, and want to grow in a tech-focused environment.
Key Responsibilities:
* Assist customers via chat and email, ensuring responses are accurate, professional, and empathetic
* Adhere to standard operating procedures (SOPs) to resolve concerns or escalate cases appropriately
* Consistently meet performance expectations, including quality metrics and service-level agreements (SLAs)
* Stay informed about product updates, platform improvements, and industry best practices through ongoing training
* Maintain a customer-centric mindset, providing clear and effective solutions.
* Offer feedback and share insights to help optimize workflows and improve the overall customer journey
Requirements:
* Proficiency in German (C1 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Why join us:
* Competitive Salary: Your expertise and dedication are rewarded
* Language Bonus: Additional rewards for your language proficiency
* Meal Allowance: Daily support during your work hours
* Health & Life Insurance: Comprehensive benefits for your well-being
* Collaborative Team: Be part of a communicative and supportive work environment
* Relocation Assistance: Smooth transition support for your move
* Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career