PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.
Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.
We are looking for a Service Delivery Management Officer for this project
Responsibilities:
Manage end-to-end Service Ownership for Network Services, ensuring quality of service, availability, and performance targets are met.
Oversee incident, problem, and change management (IPC) processes, including escalation handling and root cause analysis.
Define, document, and maintain operating models and ensure operational readiness of network services.
Drive service improvement plans (SIPs), QoS initiatives, and continuous service optimisation.
Manage vendors and service providers, including governance, performance monitoring, and cost efficiency.
What are we looking for?
Strong expertise in Service Ownership within large-scale network environments, aligned with ITIL best practices.
Proven experience in incident, problem, and change management, including mediation and communication activities.
Ability to manage competing priorities, working autonomously or collaboratively in global teams.
Strong analytical and problem-solving skills, with a focus on service quality and continuous improvement.
Excellent stakeholder management and communication skills in an English-speaking environment.
What do we offer?
Integration into an international company with a presence in over 50 cities worldwide;
Continuous training in the latest and most innovative technologies – Prime Academy;
Career guidance and progression.
Send us your CV and join the Prime team
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