Spanish Customer Advisor for a Video Game Brand - Lisbon, Portugal
Spanish Customer Advisor for a Video Game Brand - Lisbon, Portugal
Lisboa, Portugal, PT
Job Description :
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project : join our SpanishCustomer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include :
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested / required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem / query should be transferred to another departmentor a more senior member of staff
To succeed in the role, you will need to have :
- Proficient level of Spanish(C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Lisbon, Portugal
- Competitive wages
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
Go further with Foundever
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Job Segment : Branding, Brand Manager, Marketing, Customer Service
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