Leading F&B Operations
We are seeking a highly experienced and hands-on Food & Beverage Manager to oversee all aspects of the food and beverage operation, including the gastro-pub, bar, and private dining areas.
This role requires a leader with the perfect balance of strategic oversight, operational excellence, and team mentorship.
The successful candidate will lead our opening team and set the operational and service standards for one of the most anticipated hospitality launches in Portugal.
Responsibilities:
* Operational Leadership: Lead all aspects of daily F&B operations, ensuring excellence across every guest touchpoint.
* Work hands-on during the opening period, ensuring seamless service and team alignment.
* Establish and implement Heather Moors' operational standards, procedures, and brand ethos.
* Collaborate closely with the culinary, service, and support teams to achieve consistency and perfection.
* Anticipate challenges and resolve issues swiftly to maintain an exceptional guest experience.
Team Management & Training:
* Recruit, train, and mentor a high-performing F&B team, building a culture of pride, professionalism, and passion.
* Design and implement Heather Moors Training & Service Excellence Programs to ensure consistent brand delivery.
* Foster a positive and motivating environment that encourages continuous learning and attention to detail.
* Lead by example, being present and involved across all service periods, especially during the first months of operation.
Guest Experience & Brand Representation:
* Uphold the Heather Moors identity as a sophisticated, elegant, and welcoming venue rooted in British hospitality traditions.
* Ensure personalized service that reflects genuine care and anticipation of guest needs.
* Manage VIP guests and special requests with discretion and grace.
* Oversee guest feedback systems to maintain and improve satisfaction scores.
Financial & Strategic Management:
* Develop, manage, and oversee F&B budgets, cost controls, and profitability targets.
* Monitor revenues, margins, and forecasts, identifying opportunities for improvement.
* Ensure accurate financial reporting, inventory management, and supplier relations.
* Collaborate with ownership and management to define pricing, menu strategy, and promotional initiatives.
* Maintain full accountability for P&L performance and long-term sustainability of the F&B department.
Compliance & Standards:
* Ensure full adherence to Portuguese and EU food safety, health, and hygiene regulations.
* Establish and enforce detailed Standard Operating Procedures (SOPs) for all outlets.
* Oversee regular audits, risk assessments, and cleanliness checks.
* Ensure all staff are trained in safety, allergen awareness, and emergency protocols.
Strategic Development:
* Support the General Manager and ownership in positioning Heather Moors as one of Portugal's most prestigious venues.
* Continuously analyze market trends and guest insights to innovate and refine F&B concepts.
* Contribute to the development of brand standards and future expansion plans across other venues.
Candidate Profile:
* Minimum 5–7 years of senior management experience within luxury or fine-dining F&B environments.
* Proven track record of success in Michelin-starred, pre-Michelin, or boutique luxury venues within Europe.
* Deep understanding of British hospitality culture and premium guest service standards.
* Strong financial acumen, business sense, and analytical ability.
* Hands-on, pragmatic leader capable of leading from the floor and inspiring excellence.
* Exceptional communication and interpersonal skills.
* Fluent English (C1 or native level) required; Portuguese or additional European languages are advantageous but not essential.
* Advanced user of Micros Oracle or equivalent POS platforms, with solid MS Office proficiency.
* Ability to thrive under pressure, especially in the pre-opening and launch phases.
Availability & Relocation:
* This position is available immediately, ideal for candidates ready to relocate or begin employment without delay.
* Please note: Heather Moors does not provide visa sponsorship or residency support.
* Relocation assistance may be considered only in exceptional cases and is subject to discussion during the interview process.
Why Join Us:
* Be part of an iconic new opening redefining British hospitality in Portugal.
* Collaborate with visionary leaders and a passionate team dedicated to excellence.
* Play a key role in setting the tone, culture, and operational success of our flagship venue.
* Enjoy professional growth opportunities within a forward-looking, expanding international brand.