Job Description
We are seeking an experienced professional to fill the position of Technical Support Specialist. This role will involve providing second-level support to end-users, ensuring that unresolved issues are escalated to the appropriate teams, and maintaining a high level of customer satisfaction through excellent communication skills.
The ideal candidate will have a minimum of 5 years of overall IT experience, with at least 2 years of experience in supporting banking products. They should also possess strong knowledge of general ledger and accounting schemes, as well as expertise in AS400 and Unix troubleshooting. Additionally, proficiency in SQL queries and data analysis is essential.
The successful candidate will be responsible for:
* Providing technical assistance to end-users via phone, email, or in-person.
* Escalating unresolved issues to the relevant teams in a timely manner.
* Maintaining accurate records of incidents and resolutions.
* Collaborating with internal stakeholders to resolve complex technical issues.
Required Skills and Qualifications
To be considered for this role, candidates must possess the following skills and qualifications:
* Minimum 5 years of overall IT experience.
* At least 2 years of experience in supporting banking products.
* Strong knowledge of general ledger and accounting schemes.
* Expertise in AS400 and Unix troubleshooting.
* Proficiency in SQL queries and data analysis.
Benefits
This is an excellent opportunity for a motivated individual to join our team and contribute to the success of our organization. The successful candidate can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
How to Apply
If you are a skilled technical professional looking for a new challenge, please submit your resume and cover letter to [insert contact information].