Who we areWe are essential chemistry, making progress possible for generations. Learn about the components that make us who we are: including our purpose, our strategy, and our process innovation.**About the role**The Global Collaboration and Document Management team, part of the Digital Technology department, includes 15 staff and contractors. We ensure that Solvay's essential collaboration tools and document systems 5DMS) work reliably and keep improving for daily use worldwide.Specifically, the tools we manage and support include leading platforms such as Google Workspace, Microsoft 365 & SharePoint, Altirnao AODocs, and M-Files.As a Service Owner, you will hold primary accountability for the operational excellence of our delivered services, ensuring their smooth, reliable running, in line with the committed Service Level Agreements (SLAs). Beyond day-to-day service delivery, you will also be a key driver in the strategic transformation of our entire IT landscape, with a particular focus on the integration and optimization of Microsoft solutions.You will be accountable for:* Lead the DMS Portfolio: Drive the delivery and ongoing enhancement of the Document Management System (DMS) portfolio.* Act as Subject Matter Expert (SME): Serve as the primary point of contact and expert for key collaboration tools (e.g.,, SharePoint, OneDrive, AODocs, Google Drive, Bricsys).* Coordinate Service Stakeholders: Manage and align all parties involved in the service (support teams, infrastructure, hosting providers, and software editors).* Monitor and Improve Performance: Track tickets and key metrics to identify areas for improvement and drive initiatives that enhance service efficiency and user satisfaction.* Manage Service Lifecycle: Oversee all service updates, changes, migrations, and the full application lifecycle, from initial deployment to eventual decommissioning.* Oversee Budget and Risk: Effectively manage the service budget, resources, and ensure all risks are identified, escalated, and mitigated.* Translate Requirements and Drive Projects: Gather business needs, translate them into technical use cases, and ensure projects and custom developments are completed on time and within budget.We offer a permanent contract based on hybrid working mode.**About you*** Degree in Computer Science, Information Technology, Administration, or a related document management field* 10+ years of experience in service management, or a similar role, preferably within a technology-driven environment* Proven track record of successfully owning and delivering services or productsCompetencies:* Experience in service delivery and ITIL processes* Excellent knowledge of Microsoft 365, including SharePoint* Knowledge of tools like AODocs (Altirnao), Bricsys (Engineering Construction), Google Workspace or similar ones.* Good knowledge of DocuSign (eSignature), M-Files, and OpenText xECMBehaviors:* Accountability and Collaboration: Take ownership of operational excellence while fostering a collaborative mindset across both IT and business teams.* Strategic Influence: Skilled in influencing stakeholders and navigating organizational dynamics, with the ability to articulate complex ideas clearly to technical and non-technical audiences.* Problem-Solving & Agility: Possess a creative and analytical problem-solving approach, quickly adapting to new technologies to deliver practical, effective solutions.* Strategic Vision: Proficient at balancing long-term vision with immediate needs, translating business capabilities into actionable solutions, and assessing financial impacts.* Exceptional Communication: Demonstrate excellent communication and interpersonal skills in multiple languages; English is mandatory, and French proficiency is a significant asset.**About the pay**Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is:* € ****** - € ****** per year in PortugalYour salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives. Benefits:* Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.* Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.* Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.* Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since ****, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.7 billion in net sales in **** and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by ****, underscoring its dedication to sustainability and a fair and just transition.* At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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