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Italian Senior Claims Advisor for Airbnb - Lisbon, Portugal, Lisbon
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Client:
Sitel
Location:
Lisbon, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b6adc4cb37f8
Job Views:
4
Posted:
13.07.2025
Expiry Date:
27.08.2025
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Job Description:
Come and work with us.
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Italiannative or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Italian Claimsteam.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
* Communicate friendly and efficiently with the customers and provide relevant information
* Be the person responsible to deal with property damage issues
* Handlesensitive issues that were reported during ongoing reservations or after they are over
* Analyze the customer situation and assess the property featuresto determine liability
* Identify anomalies and patterns to identify fraudulent claims
* Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
* Native or proficient level ofItalian(C2)
* Proficient level ofEnglish(C2)both verbal and written
* Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
* Analytical and problem-solving skills with strong attention to detail
* Experience estimating contents and automobile / watercraft losses
* Desire to learn and advance, be a curious investigator and problem solver
* Minimum 1 year experience handling property damage,Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
* Or minimum 2 years of Airbnb Claims experience
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate toLisbon, Portugal(work on site)
* Relocation package
* Competitive wages
* Paid professional training
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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