At Hays, we're partnering with a leading American multinational that's growing its footprint in Portugal. As a trusted provider of secure, reliable managed cloud solutions, they empower businesses to innovate through cutting-edge technologies across AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity.
We're hiring a Cloud Engineer & VDI Specialist with focus on Citrix
Are you passionate about virtual desktop environments and cloud infrastructure? This is a hands-on Citrix role where you'll manage high-performance, secure VDI environments for top-tier clients, blending deep technical expertise with operational excellence and customer collaboration.
Your Key Responsibilities
* Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
* Incident & Crisis Management: Proactively identify, troubleshoot, and escalate high-priority issues; lead root cause analysis and resolution.
* Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
* Collaboration & Communication: Deliver a customer-first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
* Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
* Automation & Optimization: Use PowerShell and other tools to automate tasks, optimize performance, and streamline operations.
* Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.
What You Bring
* Bachelor's degree and 2+ years' experience (or equivalent years'experience)
* Experience in Virtual Desktop Infrastructure (VDI): most valuable with Citrix NetScaler, WEM, and Citrix Virtual Apps & Desktops
* Strong PowerShell scripting and automation skills
* Experience with Active Directory, Windows Server, GPO, FSLogix and Citrix FAS.
* Experience with N-able/ Veeam and backup/restoration tools
* Knowledge of MFA/2FA solutions (Duo, Azure MFA, Workspace One) and networking (FortiGate, VPN, VeloCloud, firewalls)
* Willingness to participate in A 24/7 on-call rotation if needed.
Nice to Have
* Certifications: CCA-V, CCP-V, CCP-AppDS, Nerdio Certified Engineer
* Experience with: PVS, Veeam, FortiGate, Workspace One, and more
What's in It for You?
* Contract: Permanent full time
* Hybrid work model (flexible depending on residence)
* Location: Lisbon city centre
* Competitive salary based on your professional expertise.
* Meal allowance (€9.60/day worked)
* Private health insurance
* Be part of a global, future-ready project
* Career growth in a high-impact, innovative environment
Ready to take your cloud career to the next level? Apply now or message me directly for more info