Account Manager Role
Optylon Krea's real estate development and investment management firm boasts two decades of industry leadership, having successfully managed assets worth €1.8 billion across Portugal and Turkey, covering over 1 million square meters. The company also acts as strategic investment advisors for risk capital funds with €200 million equity in Portugal.
The premium serviced-residences brand, Ando Living, is an emerging powerhouse in hospitality. Our architects infuse organic elegance into each property, equipping them with the finest amenities and market best practices. Being guest-centric, we deliver unparalleled living experiences to our international guests. With 10 buildings in Portugal and Turkey, and more under construction, we are expanding our unique European hospitality network to vibrant cities like Madrid, Paris, and London.
We have managed over 150,000 bookings, welcomed 400,000 guests, and generated more than €40m in revenues for our property owners. Currently operating 1,200 apartments, we aim to amplify our portfolio to 5,000 apartments across EMEA in the coming years.
LovelyStay, the hospitality arm of Optylon Krea, is a market-leading tech-oriented short-term rental property manager. We have built an innovative digital platform and algorithm, enabling us to deliver time & cost-effective, and pleasant experiences to both property owners and guests. Our focus is on offering a friendly and quality lodging service to our beloved guests.
About the Job
This role involves singularly managing various properties and clients, communicating daily with clients, partners, and suppliers by email, phone calls, WhatsApp, etc. You will host meetings with clients, create and analyze revenue reports to evaluate the performance of the properties under your management, regularly visit properties inspecting for damage/inefficiencies and coordinate necessary maintenance, cross and upsell services or equipment, gather quotes from external suppliers, control expenses and coordinate a monthly P&L with team members.
Requirements
* Have a degree, preferably in a subject you enjoyed
* Have experience in a job role where you dealt with clients, either in a sales or account management position
* Mandatory languages: Portuguese (fluent/proficient), English (fluent/proficient). Proficiency in French is desirable
* Excellent communication & interpersonal skills to develop & maintain strong relationships with clients & suppliers
* Able to prioritize tasks
* Self-motivated with no problem being self-accountable and reliable to working alone, used to working towards targets and commissions
* Client-oriented with inter-disciplinary and inter-department capabilities
* Flexibility to work in the office or travel to a property as needs arise
* Problem-solving mindset, strategical thinking, and research skills
* Enthusiastic, energetic & a 'go-getter' who is passionate about the role
What We Offer
* Quarterly and yearly bonuses based on performance
* Competitive salary
* Meal Allowance Card
* Transport Expenses
* Company Events
* Friendly Environment