Transform Customer Experiences
We drive success for Customer Experience teams by innovatively solving repetitive tasks, freeing them to tackle more complex challenges. Our team leverages cutting-edge Machine Learning and AI technologies to achieve this vision.
Key Responsibilities:
* Create robust, scalable, and production-grade code for ML-powered features (e.g., intent detection, sentiment/language analysis, intelligent agent routing) impacting millions of users daily.
* Design, build, and optimize large-scale ML pipelines for processing structured and unstructured text data (including real-time customer conversations).
* Collaborate with ML Scientists and Product teams to productionize new models, LLM-powered services, and experiment with emerging AI technologies in the context of intelligent triage.
Requirements:
* Proven track record as a skilled software engineer with a focus on Python-based development.
* Advanced proficiency with scalable data processing frameworks and tools (e.g., Spark, AWS Batch, Airflow).
* Experience with MLOps: CI/CD for ML, monitoring, model registries, automated retraining, and rollback.
About Us:
Our company believes in offering a fulfilling and inclusive work experience. We provide a hybrid way of working, allowing us to purposefully come together in person to connect, collaborate, and learn while also giving our people the flexibility to work remotely part-time.