Hotel Guest Services Role
The first impression counts, especially for our guests. We need individuals who can deliver exceptional service from the moment they arrive to the time they depart.
This is a key role that requires initiative, attention to detail and excellent communication skills. The right person will take pride in delivering a memorable experience for every guest, ensuring their stay is enjoyable and meets their expectations.
We are looking for someone who is proactive, able to think on their feet and work effectively in a fast-paced environment. As a Hotel Guest Services representative, you will be responsible for processing arrivals and departures, addressing guest requests and providing information about local attractions and services.
You will be empowered to move around the hotel and make decisions that ensure a smooth and efficient guest experience. This includes taking care of operational needs, completing reports and sharing knowledge about the area.
To succeed in this role, you will need to create a safe working environment, follow company policies and procedures, maintain confidentiality, protect company assets and uphold quality standards. You will also need to present yourself professionally, including your uniform, personal appearance and communication skills.
This position requires standing, sitting or walking for extended periods, as well as taking a hands-on approach to work. You will be required to lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.
We are committed to being an equal opportunity employer and welcome applicants from diverse backgrounds. We actively foster an environment where everyone's unique experiences are valued and celebrated.
No related work experience is necessary for this role, but we do require a high school diploma or equivalent. If you have supervisory experience, it is not necessary but would be beneficial.
We do not require any licenses or certifications for this position. If you have any questions, please contact us for more information.