Our company serves small and medium-sized business clients across the European Economic Area, Switzerland and the UK. We provide easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries.
We are looking for an experienced Support Specialist to join our team. As a member of our team, you will play a key role in shaping the future of payments.
Key Responsibilities:
* Provide first-level support to our merchants, partners, and sales consultants in the region. Ensure clients' issues are addressed promptly and resolved;
* Help customers with various aspects of our business: from commercial questions related to our payment terminals, our Online platform, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the account;
* Collaborate closely with other departments within our organization, such as Sales, Operations, Business Development, and Finance;
* Support customers to help them understand how to use our products and services;
* Inform and guide customers during the account opening and customer due diligence process (KYC / CDD);
* Identify opportunities for upselling/cross-selling and conducting sales, based on prospects and customers' needs;
* Help customers understand the pricing structure of their product(s) of choice and provide clarity on the fees they should expect to pay;
* Monitor the day-to-day business, including technical/commercial support and complaints;
* Establish and maintain contacts with existing and new customers to provide support and guidance and ensure their requests are handled timely and accurately;
* Process information in Zendesk, CRM, and internal operational systems and financial administration;
* Apply regulations, procedures, and work instructions to your daily routine.
Requirements:
* Flexible person who thinks outside the box and possesses a can-do attitude;
* Great communication skills and eagerness to assist customers with problem-solving;
* A team player, able to coordinate efforts and be well-synchronized with team mates;
* At least 2 years of experience in a call center, telephone support department, or similar high-pace environment; preferably with a telecom provider or IT-related companies;
* Demonstrated knowledge of and affinity with mobile information technology or telecom, and the willingness to expand this knowledge;
* Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel, and Word;
* Passion for technology and the latest developments;
* Excellent English language, both verbally and in writing.
What We Offer:
* The opportunity to work in a diverse and international team of professionals building together the future of Payment Solutions;
* Friendly hi-tech environment;
* Attractive and motivating salary;
* Promotions and a salary review based on performance;
* Food vouchers;
* Private Health Insurance;
* Exciting team-building events on a multi-national level.
About Us:
We are a fintech company founded in 2014. Our platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business. We offer a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.
In 2024, we were acquired by Advent International, one of the largest and most experienced global private equity investors. With their help, we have ambitious plans to accelerate our growth and capture the opportunities of the market to become the leader in the SME payment industry.
We have won many prestigious awards, including Best Business Payments System at the PayTech Awards in 2024, the Point of Sale Innovation at FinTech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022.
We are committed to providing equal employment opportunities and treating all qualified candidates without discrimination.