Job Description | Team Leader
Konecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, operational excellence, and innovation, with a strong commitment to people and society.
We are looking for a Team Leader to join a dynamic project in Lisbon. This role is essential in managing and inspiring teams, ensuring performance, motivation, and service quality.
If you enjoy leading, supporting, and developing your team on a daily basis, this opportunity is for you
Responsibilities
* Lead, motivate, and support a team of agents
* Monitor individual and team performance
* Ensure the achievement of operational targets and quality KPIs
* Conduct team meetings and regular follow-up sessions
* Identify training and coaching needs
* Act as the main point of contact between the team and management
Profile We're Looking For
* Previous experience as a Team Leader or Supervisor (a plus)
* Excellent communication and leadership skills
* Strong ability to motivate, organize, and prioritize
* Team spirit, sense of responsibility, and proactivity
* Results-driven with a strong focus on service quality
What We Offer
* Integration into a solid and stable project
* Initial training and continuous support
* Competitive salary + ️ meal allowance + ️ benefits
* Real opportunities for professional growth and career development
Join a team where your leadership makes the difference, your commitment is recognized, and every day brings new challenges.
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