Customer Support Specialist with French
We are seeking a dedicated and tech-savvy Customer Support Specialist to join our team. The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels.
The role involves providing prompt, friendly, and accurate support to customers via phone and email in English and French. The successful candidate will have excellent language skills, with fluency in both languages, and be able to articulate solutions clearly and effectively.
This is a remote work opportunity based in Portugal, offering a competitive salary, internet allowance, meal allowance, health insurance, flexible benefits, and equipment provided.
The successful candidate will have a strong passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism. They will also be comfortable working in a fast-paced environment and embracing change.
About the Role
* Provide customer support via phone and email in English and French
* Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience
* Educate and train customers on system setup, correct usage, and best practices
Requirements
* 2-3 years of experience in customer support, with a focus on phone interactions
* Fluent French and English language skills
* Tech-savvy with the ability to troubleshoot tier 1 technical issues
* Exceptional communication skills, with the ability to articulate solutions clearly and effectively
Benefits
* Fully remote work opportunity based in Portugal
* Competitive salary
* Internet allowance
* Meal allowance
* Health insurance
* Flexible benefits
* Equipment provided