We build the future with the essence of excellence:
Your Talent, Our Technology
, an unstoppable team at the forefront of the digital age, inspired by the harmony and innovation of Japanese culture. Our motto is
#Imagine.Change
.
Imagine a place where your ideas are not only welcomed but are the driving force behind our evolution. In our company,
we invite you to be the architect of your own success
, exploring innovative projects and constantly challenging your limits.
#LetPeopleSucceed
.
It's not just a job; it's an adventure of discovery and continuous learning. Here, every day is an
opportunity to learn something new
, collaborate with the best, and be part of something truly extraordinary.
Furthermore, in our work culture
, diversity and inclusion
are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives.
About the role
Ricoh is seeking a results-driven Key Account Manager (KAM) to lead strategic growth across a portfolio of enterprise and upper mid-market accounts for our ITS solutions—including managed services, hybrid cloud, workplace & collaboration, cybersecurity, and digital workflow/automation. You will own the end-to-end account strategy, build executive relationships, expand wallet share, and orchestrate cross-functional teams to deliver measurable business outcomes for clients.
What You'll Do
• Own Strategic Accounts: Develop and execute multi-year account plans (CVM, white-space mapping, growth plays, renewal roadmap) aligned to client business outcomes and Ricoh ITS priorities.
• Drive Revenue & Renewals: Deliver ACV/TCV, margin, and NRR targets across new, cross-sell, upsell, and renewals, ensuring disciplined pipeline and accurate forecasting.
• Executive Engagement: Build trusted relationships with C-level and senior IT/Business stakeholders; facilitate QBRs, EBCs, and value reviews to advance multi-solution adoption.
• Solution Orchestration: Coordinate solution architects, pre-sales, delivery, and partner ecosystem to scope, propose, and close complex ITS engagements (managed services, M365/Modern Workplace, Azure/Hybrid Cloud, security services, automation/AI, ITSM). • Deal Leadership: Lead the end-to-end sales cycle (discovery ? business case ? proposal ? negotiation ? close), ensuring rigorous governance and commercial excellence. • Customer Success Alignment: Partner closely with delivery and CS to ensure adoption, SLA/OLA performance, and measurable outcomes, anticipating risks and expansion motions.
• Market & Portfolio Insight: Stay current on industry trends (cloud economics, security posture, AI-infused productivity, IT cost optimization) and position Ricoh ITS value propositions.
• Governance & Compliance: Maintain CRM hygiene, adhere to bid review/commercial guidelines, manage contracts/renewals, and uphold data/privacy standards.
• Advocacy & References: Cultivate customer advocacy, case studies, and references to accelerate pipeline across target verticals.
Qualifications
5–8+ years in
enterprise account management or solution sales
within ITS/Managed Services, Cloud, Digital Workplace, or Cybersecurity.
Proven track record hitting/exceeding
quota
in multi-solution environments with complex pursuits.
Strong
value-based selling
and
commercial negotiation
skills.
Experience leading cross-functional/virtual teams and partners
Excellent communication in
English
, Spanish is a nice to have.
What do we offer?
Professional growth
: continuous development, training, and career plan.
Work-Life Balance
: flexible schedule.
Excellent Work Environment
: We love celebrating our successes as one big family. Don't miss out on our Christmas parties, Summer Party, and other charitable and sports events. We even have a band and DJ who always cheer us up with the best music!
Flexible Compensation
: Tickets Restaurant + Medical insurance.
The Ricoh Group promotes equal opportunities, recognizing and developing its employees based on merit and actively combating any form of discrimination. We believe that diversity is an essential factor for creativity, dynamism, and excellence within our organization. All of our professional opportunities are open to people with disabilities.
If you want to join a passionate team, tackle exciting challenges, and shape the digital future, we're looking for you! Discover how your talent can drive the next era of technology. Join us and be part of the revolution that's transforming the tech landscape. Your future awaits here!
#IMAGINE.CHANGE #LetPeopleSucceed