Job Title: IT Operations Director
We are seeking a results-driven IT Operations Director to oversee the daily operation and continuous improvement of cybersecurity services. Key Responsibilities:
* Ensure effective project management and strong relationships with clients and stakeholders.
* Promote process excellence through ongoing improvement initiatives.
* Manage technical projects, ensuring timely delivery and quality standards are met.
* Foster open communication with clients and stakeholders, ensuring alignment and expectations are met.
* Guarantee compliance with defined SLAs and KPIs.
Qualifications
* Proven experience in IT service management, preferably in the cybersecurity field.
* Proficiency in MS Windows Server, Unix, MS Office, and MS Project.
* Solid understanding of IPv4 and IPv6 protocols.
* Strong skills in DNS management.
* ITIL Foundation certification is a plus.
* Exceptional organizational, communication, and team leadership skills.
* Results-oriented problem-solving mindset.
Benefits
* Hybrid work environment (max 3 times per week in office).
* Located in Picoas, Lisboa.