Come and work with us.
Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you
Your future project: join our German Customer Support team.
Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include:
1. Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
2. Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
3. Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
4. Complete daily tasks as allocated in an efficient and timely manner
5. Maintain accuracy and security of customer information on the database
6. Identify and escalate issues appropriately
7. Compose thoughtful and accurate messages or customize prepared responses to customer emails
8. Research information and solve problems using available resources
9. Monitor and control numerous concurrent tasks in tandem
10. Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
11. Native or proficient level of German (C2)
12. Advanced level of English (at least C1) both verbal and written
13. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
14. Courtesy, active listening, availability and personalized follow-up
15. Customer-oriented, willingness to provide personalized care
16. Have attention to detail and quality of service: thoroughness, precision, reliability
17. People-oriented, value-added interpersonal skills
18. Use of Office and CRM tools
19. Life experience to apply to managing situations
20. Early adopter of technology
21. Makes the customers feel confident that their needs are being met
22. Dependable, reliable and able to perform duties with minimum supervision
23. Ability to interact positively with peers and supervisors
24. Must hold EU citizenship or valid work permit for Portugal
25. Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
Benefits.
26. Signing bonus
27. Relocation package
28. Competitive wages
29. Paid professional training
30. Employee discounts
31. Private healthcare & dental insurance (after six months of employment)
32. Growth opportunities through various development programs
33. Fun and engaging company-wide initiatives, including our EverBetter wellness program
34. Job stability
35. Life-long skills and experience
36. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.