Decskill Application Production Support Job
We are seeking a skilled IT professional to fill the role of an Application Production Support specialist. This individual will play a vital part in maintaining the smooth operation of our IT systems and delivering exceptional service to clients.
About Us
We value our employees and foster a culture of excellence, empowering them to grow professionally and contribute to our ecosystem. Our mission is to provide value through knowledge and talent by investing in employee development and well-being.
Responsibilities:
1. Support business operations with their IT requirements and understand related workflows and scenarios
2. Manage incidents, requests, changes, and other business-critical tasks
3. Provide timely updates on issues, projects, and tasks to stakeholders
4. Analyze underlying problems, identify systemic issues, and contribute towards improved post-release checks
5. Improve daily tasks by automating routine procedures using scripts
6. Be available for work during holidays and weekends on a rotational basis with the team
Requirements:
* Application performance monitoring skills (specifically Dynatrace)
* General knowledge of IT infrastructure
* Experience with RedHat Linux and shell scripting
* Strong communication skills and ability to think creatively
* Autonomous and proactive approach to problem-solving
* Team player with organizational skills
* Fluency in English, both spoken and written