Start date:
September 2025
Location:
Lisbon, Portugal (We follow a hybrid work approach with some office presence required - 2-3 days per week on average.)
Applications are accepted until further notice.
Imagine having an opportunity to develop not just in one specific area, but being granted access to an entire portfolio of roles, skills and expertise relevant to you as a new engineer. And i magine learning. Not just anywhere, but learning at the world's leading technology company with over 30 years of experience in the industry. In a world where you can design, implement, troubleshoot, operate, automate and become a multi-skilled certified engineer, all in one place. That is the opportunity that Cisco has for you.
Meet the Team
The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding guide who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, redefining their business and driving business outcomes. The role is part of the Customer Experience (CX) organization, one of Cisco's fastest growing teams.
The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow CX colleagues Customer Success teams. Your primary goal will be to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.
If you're hardworking for customer success, collaboration, and end-to-end service & support excellence, we have a place for you
Your Impact
In this role you'll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. Supervise the progress of results, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.
* Deliver internal and external kick-off meetings
* Support large customers with EA Onboarding
* Maintain deployment delivery schedule and lead customer expectations
* Raise critical issues and involve account teams and leadership if customer expectations are misaligned
* Update tracking tools daily and provide progress reports for operational and program teams
* Ensure all critical project documentation is filed on relevant project folder in Central repository
* Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
* Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
* Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
Minimum Qualifications:
* Degree preferably in a related field, with technical background. Equivalent experience accepted in lieu of degree
* You consider yourself highly customer-focused with a strong interest in Customer Success and/or Project Management.
* Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
* You are skilled at converting goals into impactful plans to meet objectives
* You have a consultative approach towards customers and like to think strategically
* Excellent communication and presentation skills, with the ability to expertly connect with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments
* You are a phenomenal team player, flexible and feel comfortable with working independently
* Knowledge of Power Point, Excel and reporting skills
* Proficient English in speaking and writing
* You are eligible to work in Portugal without any visa/work permit sponsorship
Preferred Qualifications:
* High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
* Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace
* Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly
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