Are you fluent in both
German and English
? Are you looking to grow professionally while working from the comfort of your home in
Portugal
?
We're recruiting on behalf of one of
Switzerland's largest telecommunications companies
, and we're looking for motivated professionals to join their
Customer Retention Team
—
remotely
.
If you're ready for a new challenge, bring your talent and join us!
??
Responsibilities
As a
Customer Support Agent
in the retention line, your primary mission is to
retain customers
and ensure their satisfaction by:
Addressing customer complaints, billing issues, and service concerns
Identifying cancellation reasons and proposing tailored solutions
Offering promotions, discounts, or upgrades to maintain customer loyalty
Creating a positive customer experience and reinforcing brand trust
?
Requirements
Fluency in
German
and
English
(spoken and written)
Strong communication and persuasion skills
Previous
sales
experience is a plus
Call center or customer service experience
Solution-oriented
mindset and customer-centric approach
Strong PC literacy and ability to work with various systems
Residency in Portugal
and ability to work remotely
Commitment to a
long-term project
??
What We Offer
Full paid training
(1 month): Monday to Friday, 8am to 4pm
Base salary
: €900 gross/month ×14
Performance bonus
: up to €360/month ×12
Language allowance
: €150/month (English) + €350/month (German) ×13
Meal allowance
: €9.60/day worked ×11 months
Flex work allowance
: €60/month ×11
Health insurance
starting from the 3rd month
Fully
remote position
with all equipment provided
??
Location:
Anywhere in
Portugal
(Remote)
Ready to deliver exceptional service and thrive in a dynamic international environment?
Apply now
and let's build your future together!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.