Descrição da Função
The Company You Will Work For
A global leader in transport and logistics, operating across five continents and serving hundreds of ports worldwide. With a strong focus on innovation, sustainability, and digital transformation, this organisation is committed to delivering efficient, integrated solutions across sea, land, and air. With a workforce of over 130,000 professionals and a presence in more than 160 countries, it offers a dynamic and multicultural environment where your work can have a real global impact.
Your New Mission
As a Content Manager within the Digital Customer Experience team, you will be responsible for managing and enhancing the Customer Selfcare section of the company’s digital support platform. This area helps users navigate digital tools and access key information independently.
Your responsibilities will include:
Keeping support content up to date with platform developments.
Creating new materials in collaboration with product and business teams.
Managing the full content lifecycle, from drafting to stakeholder approval and publication.
Coordinating translations and ensuring accurate localisation.
Maintaining and expanding a library of interactive walkthroughs.
Ensuring consistency in tone and branding across all content.
Aligning content across digital channels for a seamless customer journey.
Analysing user feedback and data to identify content gaps and improve usability.
Acting as the main point of contact for global stakeholders and ensuring clear communication.
What You Need to be Succeed
We’re looking for someone with:
5–10 years of experience in content management, ideally in customer support or knowledge base environments.
Proficiency with CMS tools, basic HTML, and understanding of UX/UI principles.
Familiarity with tools such as Salesforce Knowledge and WalkMe is a plus.
A data-driven mindset, with experience using analytics, heatmaps, and A/B testing.
Excellent written and spoken English (mandatory).
Strong organisational skills and the ability to manage multiple priorities.
A customer-centric approach and understanding of user behaviour.
Experience in the logistics or transport sector is highly desirable.
Knowledge of BPMN, Lean methodologies, or visual content creation is a bonus.
What the Company Can Offer You
Hybrid Work Model, 3 days at office
Attractive Salary Packaging
Meal Allowance
Health Insurance
Next Steps
If you are interested in this opportunity, please send us your updated CV. If you are looking for a different kind of professional challenge, feel free to contact us to discuss other career opportunities — always in complete confidentiality.
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