Are you passionate about technology and problem-solving? Do you enjoy providing technical assistance to others?
Job Description
We are seeking a highly skilled and motivated individual to join our project, helping users of one of the world's leading search engine platforms. As a technical support specialist, you will be responsible for providing pre-sales, general inquiries, and technical support via various communication channels.
Key Responsibilities:
* Respond to customer requests via phone, email, chat, social media, and messaging channels;
* Provide pre-sales, general inquiries, and technical support;
* Maintain a consistent brand voice in both private and public interactions;
* Escalate issues to higher support tiers as needed;
* Collaborate with technicians to resolve help tickets;
* Manage an individual ticket queue and follow management direction;
* Work flexible hours, including evenings, weekends, and holidays;
* Review and provide feedback on help content;
Requirements:
* Fluent in Dutch and English, both oral and written;
* Previous experience in a call center environment (preferred);
* High school diploma or equivalent; higher education degree (a plus);
* Knowledge of technical troubleshooting methods (a bonus).
Main Benefits:
* Working contract: 6 months (renewable);
* Base salary of 1100€/month;
* Meal allowance: 7.23€ per day worked;
* Complexity bonus of 135€/month;
* Performance bonus up to 120€/month;
* Schedules: Monday to Friday, between 8am and 8pm; Saturday and Sunday from 8am to 5pm;
* 2 days off (rotational);