.Social network you want to login/join with:Network Operation Centre (NOC) Engineer - Telecommunications, LisbonClient:1GLOBALLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:fbc5f275fd5aJob Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity.
With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions.
Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth.
2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market.
It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries.
Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 400 experts across 13 countries.Position OverviewWe are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment.This role and the team will be located in Lisbon.
We are looking for someone who is humble, hungry and smart; with a strong track record in a similar role at product-led growth companies.Key ResponsibilitiesFirst/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible.Address internal/external support requests raised via the agreed processes and interfaces.Escalate complex incidents to third level support (internal/external) teams and/or partners with the proper troubleshoot.Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services.Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers.Daily collaboration with internal 3rd level teams.Collaborate in Technical crisis management, Incident room activation and closure