Descrição da Função
Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Customer Support - French and English Speaker.
Your new role
Receive and process incoming customer orders accurately
Communicate order and fulfillment issues to field Sales
Ensure record accuracy by maintaining data integrity during the order entry process
Manage orders from entry through delivery, resolving billing issues promptly
Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
Identify and suggest process improvements and contribute to knowledge base updates
Support fellow Customer Service team members as needed
Follow up on internal holds related to customer credits
Apply proper complaint handling procedures and understand stakeholder roles
Provide daily phone support and maintain voice communication activity
What you need to be successful
Minimum 4+ years of experience in a customer service role
Proven track record driving process improvement initiatives
Fully bi-lingual/fluency in English & French
Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones
What the company can offer you
Hybrid working model;
Annual Bonus;
Meal Allowance;
Health Insurance;
Enjoy stability and resources provided by a well-established, fast growing multinational company.
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