Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be part of the world's leading SaaS, software, or hardware solutions?
Join our community as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Excited?
Let's see what it takes.
What You Will DoDeliver outstanding customer support via phone calls, chats and emails;
Build strong and lasting customer relationships;
Keep upwith evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deepunderstanding of client solutions and meet KPIs;
Communicate with developers and cross-functional specialists
What you need to succeed in this roleExcellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level;
Experience incustomer support for at least 6 months;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Will be a great plusExperience with CRM systems
Benefits and PerksFixed schedule: Mon-Fri: 09:*****:00 (GMT +2);
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewardsfor referring friends;
Balancebetween project workload and personal time, but also internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements;
The items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees;
independent contractorsmay not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactiveSupport Specialistwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Know someone perfect for the role?
Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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