Job Title: Trust & Safety Associate
What are we looking for:
* Strong coping, emotional resilience, and stress-management skills
* Excellent comprehension and communication skills
* Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client guidelines
* Strong attention to detail
Designation:
Trust & Safety Associate
Roles and Responsibilities:
* Solve routine problems using precedent and general guidelines
* Interact within your team and with your direct supervisor
* Perform tasks with detailed to moderate level instructions, especially on new assignments
* Make decisions impacting your own work
* Contribute as an individual within a team, focusing on a specific scope of work
* Note: This role may require rotational shifts
Location:
Lisbon
Skills Required:
* Legal Operations, Law Enforcement Response, P2
Qualifications:
High School Diploma or GED
Language:
German B2 or above
What would you do:
* Review and evaluate legal and regulatory documentation to ensure compliance
* Stay updated on changing client policies and guidelines
* Investigate and resolve complex process issues, relay findings to the Legal Operations team
* Participate in process improvement initiatives and training programs
* Demonstrate strong coping, emotional resilience, and stress management skills
* Exhibit excellent comprehension and communication skills
* Perform duties objectively, avoiding biases
* Pay close attention to detail
* Synthesize and analyze information from multiple sources
* Apply strong critical thinking and decision-making skills
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