Imagine working for a leading European e-commerce brand, enjoying a relaxed lifestyle in Portugal with over 300 days of sunshine per year. As a Customer Support Representative, you'll play a key role in delivering exceptional customer experiences.
Job Description:
You will assist Dutch-speaking customers via various communication channels, providing helpful and professional support to resolve inquiries and issues. Your primary responsibility will be to create an effortless and enjoyable journey for every user.
Key Responsibilities:
* Assist Dutch-speaking customers via phone, email, and chat
* Answer questions about orders, deliveries, returns, payments, and account settings
* Handle complaints with patience and care, aiming for the best outcome
* Use internal tools to document interactions and follow up as needed
Requirements:
To succeed in this role, you must possess certain skills and qualifications:
* Fluent Dutch (spoken and written)
* Fluent English (at least B1) for internal communication
* EU citizenship required
* Open to working in shifts, including weekends
* Proactive, independent work style and strong communication skills
* Friendly, solution-oriented mindset – you genuinely enjoy helping people
Benefits:
We offer a range of benefits to ensure your success and well-being:
* 100% remote job from anywhere in mainland Portugal
* Flexible starting dates – join now or in the coming weeks
* Relocation support: flight costs covered + help getting settled if you wish to relocate from the Netherlands or Belgium
* Shared accommodation available in Lisbon (optional)
* Competitive salary based on the industry standard in Portugal
* Private health insurance
* Access to language classes, sports activities, and social events
* A modern, international work culture with growth opportunities
Why Choose Us?
Join us and experience the benefits of working for a leading European e-commerce brand:
* Be part of a dynamic, international environment
* Gain valuable experience in digital customer support and online retail
* Work in a friendly, diverse, and supportive environment