Worldwide Support Specialist
This is a unique opportunity to join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference.
Role Overview:
As a Customer Support specialist, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world through written communication channels.
Key Responsibilities:
* Respond to customer questions and issues through email and chat, delivering quick, clear, and courteous assistance
* Follow step-by-step support protocols to resolve inquiries effectively or escalate when necessary
* Maintain strong performance in line with quality expectations and service level agreements goals
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up-to-date with product features
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
Requirements:
* Proficiency in French (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role
* Strong analytical, leadership, and communication abilities
Why Join Us:
* Competitive compensation package
* Language bonus for proficiency in multiple languages
* Meal allowance for convenience during work hours
* Comprehensive health and life insurance
* Collaborative and communicative work environment
* Relocation assistance for a smooth transition