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Global corporate travel expert

Braga
beBeeExpertise
Anunciada dia 27 outubro
Descrição

Job Summary


We are seeking a highly skilled and experienced Senior B2B Travel Agent to join our team. As a key member of our global operations, you will provide exceptional support to travelers, ensuring seamless and efficient travel experiences.



Key Responsibilities:



* Provide best-in-class support to travelers via phone, email, or in-person

* Solve complex travel and technology-related issues, including emergency situations, in a timely and professional manner

* Stay up-to-date with industry knowledge and trends to deliver exceptional service and expert advice

* Build strong relationships with global teams, including sales, marketing, and customer success

* Collaborate with product and engineering teams to drive innovation and improve travel processes

* Meet and exceed performance metrics, including customer satisfaction, productivity, and quality standards




Requirements:



* Native or fluent French speaker with English fluency (B2 or higher)

* Previous customer service experience in the travel and hotel segments, with a proven track record of delivering excellent results

* Proficiency in GDS systems, including Sabre, Amadeus, and Galileo, is mandatory

* Metrics-driven individual with excellent communication and interpersonal skills

* Team player with experience collaborating and giving/receiving feedback, with a strong focus on continuous improvement

* Computer literate with proficiency in Gmail, Zendesk, Slack, Salesforce, and other relevant tools

* Flexibility to work non-traditional shifts, including early mornings, late evenings, and weekends, as required




Benefits:



* Competitive salary and benefits package

* Opportunities for career growth and professional development

* A dynamic and supportive work environment

* Recognition and rewards for outstanding performance

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