Job Opportunity
We are seeking a dedicated individual to fill the role of Customer Success Specialist in Portugal.
This is a customer-facing position that requires innovative problem-solving, effective communication, and adaptability in a fast-paced environment.
* You will be responsible for delivering exceptional support via various channels, resolving account-related issues, and providing expert advice to customers.
* Your primary objectives include ensuring customer satisfaction, contributing to process improvements, and maintaining high standards of service quality.
Key Responsibilities:
* Provide top-notch support through phone, live chat, email, and social media platforms.
* Address diverse issues such as account setup, verification, login difficulties, financial matters, and technical challenges.
* Serve as a trusted advisor to customers within the sports industry, fostering strong relationships through clear and open communication.
* Respond promptly to customer inquiries, complaints, and feedback, upholding company policies and standards.
* Cultivate and maintain long-term relationships with customers by offering personalized solutions and timely support.
* Offer insights and suggestions to refine processes and enhance service quality.
Benefits:
* Fully remote work arrangement allowing for flexibility and work-life balance.
* Ongoing training and professional development opportunities to enhance skills and knowledge.
* A supportive team environment promoting collaboration and open communication.
* A dynamic and challenging work atmosphere that fosters growth and innovation.
About the Role:
* We are looking for an experienced professional with excellent interpersonal and problem-solving skills.
* Strong analytical and communication skills are essential for success in this role.
* Proficiency in MS Office Suite and relevant software applications is required.