Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Client Support Representative based in Athens Our agency specializes in connecting skilled professionals with exceptional career opportunities, and we are seeking a motivated individual to join our team. In this role, you will provide top-notch support to our Portuguese-speaking clients, addressing their inquiries and enhancing their overall experience with our services. If you are passionate about customer service and ready to make a positive impact, we encourage you to apply
Responsibilities
- Provide outstanding customer support to Portuguese-speaking clients through phone, email, and live chat.
- Respond to client inquiries promptly and efficiently, ensuring high levels of satisfaction.
- Collaborate with team members to share experiences and improve the quality of service.
- Accurately document all client interactions in our CRM system for effective communication.
- Assist clients during the onboarding process, helping them to understand our services and tools.
- Identify client needs and provide tailored solutions to enhance their overall experience.
- Engage in continuous training to stay updated on products and best practices in customer support.
Requirements
- Fluency in Portuguese and English is essential.
- Previous experience in customer support or a client-facing role is highly preferred.
- Excellent communication skills with a strong emphasis on client satisfaction.
- Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
- Familiarity with customer support software and CRM systems is a plus.
- A proactive approach and a genuine desire to assist clients are crucial for success in this role.
- Flexibility to work various shifts, including evenings and weekends if necessary.
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....