Create a better #TomorrowWithUs At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact. At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more. With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers. Are you one of them? Come join us Your mission will be…
• Maintain and manage an assigned portion of the Siemens IT Service Portfolio
• Supervise the lifecycle of IT services and service offerings
• Ensure portfolio compliance with Siemens service design criteria and service offering guidelines
• Cordinate the cooperation and buy-in of stakeholders like value center heads, service owners and service managers, to ensure data compliance, accuracy and currency
• Manage data relationships towards neighboring data domains, e.g. towards budgeting or underpinning contracts.
• Drive end-to-end service integration and impact management by ensuring documentation of dependencies between IT services and between IT services and IT applications
• Pinpoint portfolio inconsistencies and underlying issues through reporting and data analysis
• Drive portfolio management related process and tooling improvement
• Provide portfolio management related support and guidance
• Act as operational escalation contact for process related questions
• Collaborate with respective management, e.g. to resolve escalations
We are looking for someone with…
•You have at least 2 years of professional experience in IT portfolio management, IT service management, or an equivalent familiarity with IT services and applications.
•You have analytical skills to analyze data, data structures, and draw conclusions
•You have a strong desire to detect optimization potential and act upon it
•You have strong communication skills both verbal and written. Advanced proficiency in the English language is mandatory.
•You have the ability to build long-term relationships with internal colleagues and external providers
•You are a team player and enjoy working in an international and cross-functional team
•You also have the ability to work independently and take decisions where necessary
•You have a passion for customer service
•You may have experience with IT outsourcing, IT contracting, service level and KPI definition
•You may have experience of working in a ServiceNow environment
•ITIL certifications are a plus.
Please attach your CV in English.
#Siemens
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool