Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company
Apply locations
PRT Porto - Avenida Sidonio Pais No 93
Posted 30+ Days Ago | Job requisition id R1545729
Job Title:
Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company
Job Description
Experience the power of a game-changing career
We are a global technology and services leader powering the brands of the future.
We assist well-known brands—used daily—improve their businesses with technology and integrated solutions across over 70 countries.
Recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," we are committed to your growth and inspiration.
If you seek growth and inspiration, as a
Customer Service Representative in Porto, Portugal (On-Site)
, you will be the first point of contact for the entire Service Retail, supporting our international customers.
Fluency in English and basic German understanding are essential.
Career growth and personal development
We provide comprehensive training, cutting-edge technologies, and ongoing support.
At Concentrix, there's significant potential for career and personal growth, with about 80% of our managers promoted from within.
We offer free learning and leadership development programs to help you achieve your career ambitions.
What you will do in this role
Manage incoming phone calls
Identify and assess customer needs to ensure satisfaction
Build sustainable relationships and trust through open communication
Provide accurate and complete information using the appropriate tools
Follow client communication procedures and guidelines
Engage customers proactively
Demonstrate genuine enthusiasm, patience, empathy, and effective communication skills
Problem-solve effectively
Your qualifications
We are a great match if you have:
Fluent verbal and written skills in English (C1)
German knowledge (B2)
Excellent communication skills
Strong phone handling and active listening skills
Customer-oriented mindset and adaptability to different customer personalities
Even if you don't meet all criteria, we encourage you to apply.
We will do our best to find the right role for you.
What's in it for you
Benefits include:
Full-time, indefinite contracts (negotiable based on experience and client needs)
Competitive salary and performance bonuses
Central Porto location
Referral bonuses
Paid training on company and project specifics
Career development, specialized courses, and language classes
Experience the best version of yourself!
If this is your next career step, we want to hear from you.
Apply today and join over 440,000 global changemakers calling Concentrix their employer of choice.
Concentrix is an equal-opportunity employer
We are committed to a work environment free from discrimination and harassment, based on merit and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, disability, or other protected status.
Eligibility to work
Only candidates legally authorized to work in Portugal will be considered.
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