Job Opportunity: IT Service Management Process Owner
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We are seeking a seasoned ITSM Process Owner to oversee our Service Catalogue Management process. This role involves collaborating with cross-functional teams to develop and refine our IT service management processes in a global environment.
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Main Responsibilities:
* Global process ownership for Service Management;
* Developing the process strategy and roadmap in alignment with the IT service management strategy;
* Maintaining up-to-date process documentation;
* Tracking governance and process Key Performance Indicators (KPIs);
* Managing internal and external service providers, including planning;
* Implementing global process implementation projects independently;
* Continuously improving process training.
Requirements:
* Bachelor's degree in Business Informatics, Computer Science, or Engineering;
* At least 3 years of experience in developing, implementing, and controlling IT service management processes globally;
* Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification desirable;
* Excellent customer service and communication skills;
* Proficient English language skills;
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills for developing and improving a service strategy;
* Ability to promote IT service management and present project results, processes, and concepts at all management levels;
* Experience in project management;
* Willingness to travel (up to 15%).
What We Offer:
* A challenging and international work environment;
* Flexible working model;
* Agile and collaborative work style;
* Continuous opportunities for talent promotion and training;
* Individual development planning based on personal needs and targets;
* An international team across multiple locations in a globally active organization;
* Opportunity to make a difference.
This is an excellent opportunity for a motivated individual to take on a leadership role in IT service management.